You could say that the most important "Yes" you've ever heard was the moment you offered that engagement ring and promised her a journey for two, for better, for worse, forever. A moving moment, worthy of being placed in the box of memories and told years later to your children, or why not, even to your grandchildren.
Every love story is special in its own way. So, inevitably, the jewellery that crowns the love you have for one another is special, characteristic of the personality that each of you has. We might also bring up gifts such as a pair of emerald earrings or a tennis bracelet with black diamonds. Why have we mentioned all of this so far, you might ask. Well, this article aims to help everyone who has been, at least once, in one of the situations where they turned to after-sales services. Let's take, for example, a diamond engagement ring. Whether you bought it from one of our shops in Bucharest or Constanța, or you placed an order online at firesc.com, you are informed of the details regarding the certificate of conformity and the benefits you have after your purchase. In short, it accompanies the piece of jewellery and certifies that the materials used comply with the regulations in force and with the details on the tax invoice. Its presence also gives you the opportunity to benefit from after-sales services. As our partnership is based on trust and more, we encourage you, should you recognise yourself in one of the situations below, to get in touch with us. The size isn't right. What can I do in this case? There are very few situations in which a gold engagement ring fits perfectly. You'd have to be extremely lucky, or have one of the happy owner's own rings to go by for the size; there'd be no other explanation. You could possibly consult her best friend, but most of the time it comes down to having the size adjusted. The timing of when you decide to make use of this service also matters, as it is free within the first 30 calendar days from the moment of purchase and charged for after those days have passed. How do I remove scratches? We certainly don't recommend doing anything like this at home. That's precisely why you should bring the piece in for professional cleaning and polishing, especially if you've worn it for a long time or you simply want it to look flawless on the day of the big event. If the degree of wear is too great and the scratches can't be removed using the first method, then you can opt to have it re-finished for a fee. A precious stone has fallen out. It isn't exactly a happy scenario, but the deed is done. This happens when engagement rings suffer a mechanical shock. That's exactly why great care must be taken, and let's not forget that we're talking about ornamental objects which, although they're made for everyday use, would fare better if we spared them during certain household or beauty activities. This is how we come to replacing missing precious stones (or pearls, as the case may be). However, to avoid reaching this situation, we recommend having the setting professionally checked at least once a year. Not only are you much more relaxed, but we also encourage the prevention of such consequences. What's more, it's a free service. The acidic pH of the skin and pieces of pure 18kt white-gold jewellery. We won't go into too much detail about chemistry, so as not to bore you. All you need to know is that white-gold jewellery has a layer of rhodium applied by electrolysis to compensate for the absence of nickel in the alloy and to give the precious metal a brilliant white. Depending on the pH of your skin or the way the piece is worn, this layer of rhodium can fade over time, requiring the rhodium plating to be repeated. The procedure isn't necessary for everyone, but when it is called for, the service remains free regardless of how often it's needed. Strong mechanical shocks – deformation. These cases aren't very common, but they do exist. Repairing deformed jewellery, whether it's the deformation of the band or of the setting, is possible for a fee. There are situations, unfortunately, that have such a consequence. So, you can request one or more of the services mentioned above whenever the need arises. Of course, the procedure follows a process that you can access online.
