Post-purchase services
Each FIRESC jewelry is tested/hallmarked by ANPC with the state trademark and bears the manufacturer's responsibility mark - CT04, as well as the title mark for gold (585, 750) or for platinum (950).
Diamonds larger than 0.10ct are usually accompanied by a Gemological Certificate issued by an International Laboratory (there are also instances in which certain gemstones or diamonds are not gemologically certified; for these we will mention the characteristics provided by the supplier on our Invoice or on the Certificate of Conformity).
At the time of purchase either a fiscal invoice or a sale fiscal till receipt and a certificate of conformity are issued, in hard or digital format, as applicable.
The information contained in these documents, correlated with the Analysis and Hallmarking Slip issued by ANPC, stand as guarantee for the conformity of the materials and gemstones used in the manufacture of the jewelry.
THE WARRANTY DOES NOT COVER DEFECIENCIES THAT MAY OCCUR DUE TO FAULTY WEAR, ACCIDENTS OR FAILURE TO EXERCISE THE FREE ANNUAL SERVICE.
Post-purchase services are granted only upon presentation of a document issued at the time of purchase. Any intervention or alteration carried out on the jewelry by another workshop shall void the right to benefit from our company's post-purchase services.
Free post-purchase services
- Professional cleaning and polishing. Attention! Depending on jewelry’s degree of wear, there is a possibility that certain scratches can not be removed by polishing.
- Rhodium electroplating of white gold jewelry. Depending on the pH of the skin, this operation may or may not be necessary. This operation is free only once per year.
- Professional inspection of the setting. Any potential issues detected will be communicated to you, whereupon you may decide if you wish to proceed with the remaking of the jewelry at your own expense.
- For online orders, ring or wedding rings resizing within the first 15 calendar days from the date of purchase (for online sales, this is considered to be the date the shipment is received). If a multisizer/adjustable ring was sent for an online order and the customer has used same to determine their size, or if the order was placed in- store and the size was determined in customer's presence and with their consent, the size adjustment is NO LONGER free.
OPTIONAL Paid services
- The fee for paid services is 400 lei per gram of jewelry submitted for servicing (i.e. for a 3.5g ring, the service fee is 3.5 x 400 = 1400 lei VAT included).
Optional paid services requiring upfront payment, are:
- Remake of jewelry for resizing, after expiry of the 15-day free period from the moment of purchase.
- Remake of deformed jewelry, whether it involves the band or of the setting.
- Remake of jewelry with deep scratches (un-removable by polishing).
- Replacement of missing gemstones (or pearls, as applicable).
Claiming of services
To benefit from the post-purchase Services mentioned above, you can leave the jewelry accompanied by the requested documents at one of FIRESC showrooms.
If there is no FIRESC showroom in your city, you can send the jewelry and the necessary documents (at your own expense for all shipping and insurance costs) by following the steps below:
- Call our FIRESC consultant at +40784888222 or send your request by email to [email protected] and we will provide you with a Return Code (CRM). We will then send our designated courier to collect your parcel from your address.
Attention! We will only grant CRMs based on the information contained in the documents issued at the time of purchase. - Please ensure that your parcel is properly sealed as we will not be responsible for its loss or damage during shipping. All shipping and insurance costs of the parcel are the sole responsibility of the customer.
- Once the product is received at our facility, it will be inspected by our Quality Control department. We are not responsible for any damages occurred prior to parcel’s arrival at our premises.
- Once your shipment has been received in good condition, the product will be inspected, cleaned and shipped back to you within a maximum of 14 business days.
ATENTION
Owners of FIRESC jewelry who fail to provide the documentation issued at the time of purchase (in either physical or digital format), SHALL NOT BENEFIT FROM ANY POST-PURCHASE SERVICES (neither free nor optional paid services).
If the customer failed to pay the fee for the post-purchase services provided, they will permanently lose the right to benefit from such services in the future, whether it involves free or paid services.
Post-purchase services (including remaking of the product) entail a techical metal loss of up to 8.5% of the jewelry's initial weight.
The maximum duration of procedures involving post -purchase services is of 14 calendar days.
