Waranty

Each FIRESC jewelry is tested/marked by ANPC with the state trademark and bears the manufacturer's responsibility mark - CT04, as well as the title mark for gold (750) or for platinum (950).
Gemstones larger than 0.10ct are usually accompanied by a Gemological Certificate issued by an International Laboratory (there are instances in which some diamonds are not gemology certified and for these we shall mention the characteristics provided by the supplier into the Invoice or into the Certificate of Conformity).
The Certificate of conformity warrants that the materials used comply with the standards in force and specifies the jewelry recipe (grams, carats, etc).
WE DO NOT OFFER A WARRANTY FOR DEFICIENCIES WHICH MAY OCCUR DUE TO DEFECTIVE WEARING.
The documents issued at the time of sale can also be stored in digital format.
Only by presenting the documents issued at the time of sale (Invoice, Certificate of conformity, etc) you may benefit annually from the following post-purchase services:

Free services

• Professional cleaning and polishing. Attention! Depending on jewelry’s degree of wear, there is a possibility that certain scratches can not be removed by polishing. In this case, you can choose to grind the jewelry for a fee.
• Rhodium electroplating of white gold jewelry. Depending on the pH of the skin, this operation may or may not be necessary. This operation is free only once per year.
• Professional inspection of the setting. You will be notified of any problems found and you will decide whether you want the jewelry to be repaired for a fee, or just a superficial repair of the reported problem.
• For online orders, ring or wedding rings size adjustment in the first 15 calendar days from the time of purchase (for online sales, the date of shipment's receipt is to be considered). If a multisizer/adjustable ring was sent to the customer and the size was determined using same, or if the order was placed in one of our stores and the size was measured in person and with the customer's agreement, the size adjustment is no longer free.

Services for a fee

• The value of services for a fee is of 300 lei/gram of jewelry sent for repair (i.e. for a 3.5gr ring, the repair value is 3.5x300=1050 lei VAT included).
• Adjustment of jewelry size after the 15-days grace period. The cost of this operation will be communicated to you, for your written agreement.
• Repair / remake of deformed jewelry, whether it is deformation of the ring or of the stone setting.
• Repair / remake of jewelry showing deep scratches (which can not be removed by polishing, requiring professional grinding or remake)
• Replacement of missing gemstones (or pearls, as the case may be). The cost varies depending on the stone size and it will be communicated to you, for your written agreement.

Claiming of services

In order to make use of the above-mentioned Post-Purchase Services, you can leave the jewelry accompanied by the required documents at one of our FIRESC stores.

If there is no FIRESC store in your city, you can send the jewelry and the necessary documents to us (bearing the cost of shipping and insurance yourself), by following these steps:

1. Call our FIRESC consultants at +4 0784 888 222 or send your request by email to [email protected] and we will provide you with a Return Code (CRM). Thereafter, we will then send the courier agreed by us to collect the parcel from your address.
   Attention! We will only grant CRMs on the basis of the data stated into the documents issued at the time of purchase.
2. Please ensure that the parcel is properly sealed as we will not be responsible for its loss or damage during transportation. The transport and insurance costs of the parcel are for customer's responsibility entirely.
3. After the product is received at our premises, it will be checked by our Quality Control department. We are not responsible for any damages occurred prior parcel’s arrival at our premises.
4. Once your return parcel has been received in good condition, the product will be checked, cleaned and returned within a maximum of 10 business days.

IMPORTANT

Owners of FIRESC jewelry who no longer have the documents issued at the time of sale, ARE NOT ENTITLED TO THE POST-PURCHASE SERVICES (be it free of charge services, or services for a fee).

Post-purchase services involve a technological loss of up to 7.5% of the initial weight of the jewelry.

The maximum duration for the procedures involving post -purchase services is of 10 business days.