Privacy Policy
1. Processing of personal data
Smirneos & Co (including its subsidiaries and affiliates) respects your privacy. We understand and share your concerns about the privacy of your personal information. Our clients are the center of the Smirneos & Co universe and we strive to provide you a pleasant experience. Part of our commitment to you is to respect and protect the confidentiality of the personal information you provide to us. This Privacy Statement emphasizes your privacy rights and our commitment to protecting your personal information. It is intended to help you understand how Smirneos & Co processes your personal data.
Smirneos & Co is subject to and complies with EU Regulation 2016/679 of the European Parliament and Council of 27th April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and with the repeal of Directive 95/46/EC (General Data Protection Regulation) when processing your personal data.
Mrs. Paula Constantinescu is responsible for the administration and implementation of the Smirneos & Co. Privacy Statement and has the day-to-day responsibility for overseeing compliance with applicable legal requirements.
2. What personal information we record and process
We record the personal information you provide to us online or in other ways. For example, when you place an order or register to receive promotional email.
When you sign up to receive promotional emails, you provide to us: your email address, first and last name.
When you place an order, you provide us with information such as: your first and last name, Personal National Identification Number, postal address, e-mail address, telephone number and bank card details.
We may also collect and further process certain information about your behavior while visiting our website in order to personalize your online experience and provide you with offers tailored to your profile.
On our website we may store and collect information in cookies and similar technologies, in accordance with the Cookies Policy.
3. Purposes of registration and processing
We will use your personal data for the following purposes:
a. To be able to deliver the products and services you have requested or ordered online (including picking up, validating, shipping, and billing);
b. To solve problems of any kind related to an order;
c. For returns of products according to the legal provisions;
d. For reimbursement of returns according to the legal provisions;
e. To provide support services, including answering your questions concerning your orders or about the goods and services we provide;
f. In order to improve our services, we may collect and use certain information in connection with your user behavior;
g. For marketing. We may send you (by email or other means) offers of products or services that we think would interest you. You can opt out of receiving non-transactional emails at any time. You can unsubscribe from any campaigns you have opted into in the past by following the instructions at the end of the campaign message;
4. To whom we transmit your personal data
Without prejudice to your fundamental rights and freedoms, where applicable, we may share your personal data with affiliates and subsidiaries or business partners for the purposes described in this privacy policy, including to communicate to you about products and services, offers, events and promotions that may interest you.
a. to courier service providers;
b. to payment / banking service providers;
c. to marketing / telemarketing service providers;
d. to IT service providers;
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
5. In which countries do we transfer your personal data?
We currently store and process your personal data in Romania.
However, we may transfer certain of your personal data to entities located in the European Union or outside the Union. We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States.
You can contact us at any time to find out more about the countries where we transfer your data.
6. Data protection
Smirneos & Co takes data protection seriously and takes appropriate security measures to protect your personal data from loss, misuse, unauthorized access, theft, alteration, disclosure or destruction. Access to your personal data is restricted, only authorized persons have access. The transmission of your personal data is done using state-of-the-art encryption algorithms and is stored on secure servers.
We use PayU, Braintree and Paypal payment processing services to make payments. Any payment information is encrypted using HTTPS technology.
Despite the measures taken to protect your personal data, we warn you that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.
7. Retention time of your personal data
Smirneos & Co will retain your personal data for as long as is necessary for the purposes described in section 3. When storage is no longer required, we will delete, destroy or anonymize relevant personal data.
Payment information is stored for a maximum of 60 days.
You may ask us to delete certain information at any time and we will comply with such requests, subject to the retention of certain information, including after closing your account, where required by applicable law.
8. Your rights
You have the right to request access to personal data that is processed on your behalf and to request the deletion or correction of inaccurate or incomplete personal data.
You have the right to file a complaint with your national data protection supervisory authority, or with the Romanian National Authority for the Supervision of Personal Data Processing.
The contact details of the Romanian National Authority for the Supervision of Personal Data Processing are:
National Authority for the Supervision of Personal Data Processing
B-dul G-ral. Gheorghe Magheru 28-30; Sector 1; postal code 010336; Bucharest Romania
www.dataprotection.ro
Phone: +40.318.059.211
Phone: +40.318.059.212
9. Minors
The Smirneos & Co website is not for minors and Smirneos & Co does not sell products to minors. We do not knowingly collect information from persons under the age of eighteen.
10. Links
The Smirneos & Co site may contain links to other sites which we do not control and which are not subject to this privacy policy. We encourage you to review the privacy policies of these websites.
11. Questions
If you have any questions regarding the processing of personal data by Smirneos & Co or if you wish to exercise the rights described in section 8, please contact the Data Protection Officer of Smirneos & Co (DPO) [email protected], or by phone at 0241693434. We will try to answer your questions and advise you on any measures taken to address the issues raised by you.
12. Modification of this Privacy Statement
If you visit any Smirneos & Co website your visit and any dispute regarding privacy will be subject to this privacy policy and terms of use. Smirneos & Co continues to evolve and develop, thus this privacy policy, as well as our terms and conditions, may change accordingly. You are required to check the site for changes. The latest privacy policy in effect will apply to all information we collect.
Date last modified: February 03, 2025
